Privacy Policy
Privacy Policy
Q-Connect IT Services
Effective Date: March 19, 2026
1. Introduction
Q-Connect IT Services (“we”, “our”, or “us”) is committed to protecting your privacy and safeguarding your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Personal Information Protection Act (British Columbia).
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our services.
2. Information We Collect
We may collect the following personal information:
* Name
* Email address
* Phone number
* Mailing address
* Device information (for repair services)
* Payment information (processed securely through third-party providers)
* Any information you provide through forms, support requests, or communications
3. How We Collect Information
We collect information when you:
* Visit our website
* Contact us by phone, email, or in person
* Request a service or quote
* Submit a form or support request
* Make a purchase
4. How We Use Your Information
We use your information to:
* Provide and manage our services (such as device repair and IT support)
* Process transactions
* Communicate with you about your services, updates, or inquiries
* Improve our website and customer experience
* Send service-related or promotional communications in compliance with Canadian law
5. Consent
By providing your personal information, you consent to its collection, use, and disclosure as described in this Privacy Policy.
You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us.
6. Sharing of Information
We do not sell or rent your personal information.
We may share your information with trusted third parties only when necessary, including:
* Payment processors (such as Square or Stripe)
* Website hosting providers
* Service providers that help us operate our business
These third parties are required to protect your information and use it only for the intended purpose.
We may also disclose personal information if required to do so by law.
7. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
* Improve user experience
* Analyze website traffic
* Support basic website functionality
You can disable cookies through your browser settings; however, some features of the website may not function properly.
8. Data Security
We take reasonable steps to protect your personal information, including:
* Secured networks and restricted access
* Encryption (such as SSL) for sensitive data
* Use of trusted third-party payment processors
Please note that no method of transmission over the Internet is completely secure.
9. Data Retention
We retain personal information only as long as necessary to fulfils the purposes outlined in this policy and to comply with legal requirements.
10. Your Rights
You have the right to:
* Request access to your personal information
* Request corrections to inaccurate information
* Withdraw consent for certain uses of your data
To exercise these rights, please contact us using the details below.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
12. Children’s Privacy
Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
14. Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact us:
Q-Connect IT Services
103-10122 Main Street
Summerland, BC, Canada
Email: info@qconnectit.com
Phone: 250-274-8785